Shipping policy

Shipping methods, fees and delivery times

All Castafiore orders are prepared with the utmost care and shipped via secure, signature-required delivery, ensuring optimal protection for your jewelry.
All orders are insured for the full value of the jewelry.
All orders are shipped in fully discreet and unbranded packaging, ensuring complete confidentiality regarding the contents of your shipment.

MAINLAND FRANCE

Delivery is free within mainland France for orders under €10,000.

Paris (intra-muros): home delivery by courier.
Orders ≤ €2,000: Colissimo delivery with signature.
Orders > €2,000: DHL delivery with signature.
Orders > €10,000: DHL delivery with signature, charged €49.

Delivery times: 24 to 72 hours (business days).

EUROPEAN UNION + SWITZERLAND

All deliveries within the European Union and Switzerland are handled by DHL with signature.
Shipping fees vary according to the order value:

€29 for orders up to €2,000
€39 from €2,000 to €5,000
€49 from €5,000 to €10,000
€69 for orders over €10,000

Delivery time: 2 to 5 business days

REST OF THE WORLD

International deliveries are handled by DHL with signature.
Shipping fees vary according to the order value:

€49 for orders up to €2,000
€69 from €2,000 to €5,000
€120 from €5,000

Delivery time: 3 to 8 business days

Customs duties and local taxes, if applicable, are the responsibility of the buyer.
Castafiore cannot be held responsible for delivery delays caused by customs clearance procedures.

Order tracking

Once your order has been placed, you will receive a confirmation email acknowledging receipt of your order.

When your order is shipped, you will receive an email containing your Colissimo or DHL tracking number, allowing you to follow your shipment directly on the carrier’s website.
We work with selected logistics partners under specific agreements regarding the nature of the items shipped and delivery time commitments.

Please note that if you order jewelry from different creators or sellers on Castafiore, items may be shipped separately.

Contact

If you have any questions, please do not hesitate to contact our customer service team by email at contact@castafiore.fr or by phone at +33 (0)6 08 13 01 58.