FAQs

To make a purchase, click on the product of your choice, click on “Add to cart” then on “Proceed to payment” in your cart. Then simply follow the checkout steps. Fill in your shipping information, your payment method, your payment information. The validation of your order is effective when the payment is validated. Once the availability of the jewelry is confirmed, the jewelry you have purchased will then be sent to the delivery address that you have indicated. We are here to answer all your questions on [email protected] .

For jewellery priced at €500 or more, you may submit an offer directly from the product page, up to 12% below the listed price.

Each offer is carefully reviewed by our team, who will get back to you by email as soon as possible.

Customs Duties

Depending on your country of delivery, customs duties and/or local taxes may apply upon receipt of your parcel, in addition to the price displayed on our website. These charges are the responsibility of the recipient and vary according to each country’s regulations.

Within the European Union, no customs duties or specific customs formalities apply.

For deliveries outside the EU, as a general indication: in the United States, customs duties are typically around 15% of the value of the jewellery. In Switzerland, no customs duties apply; only the local VAT rate of 8.1% is payable.

Only pieces that are more than 100 years old and properly documented as such may qualify for an exemption from customs duties.

If you have any questions regarding the charges applicable to your country of delivery, our Customer Service team will be happy to assist you.

You have 14 working days after receipt of your package to return your purchase if it does not suit you.

Return shipping is complimentary for orders delivered within France.

For international orders, return shipping costs remain the responsibility of the customer.

Items must be returned in their original condition, together with their jewelry box, certificate, and all accessories provided.

Exceptions:

Returns and refunds do not apply to:

- Purchases collected in person (showroom collections or purchases made during physical events);
- Creations that have been resized, personalized, or otherwise modified at the customer's request.

Orders Shipped to the United States:

For orders delivered within the United States, the withdrawal period is limited to 7 calendar days from the date of delivery.



We invite you to follow the procedure below:

1. I go to the returns page

2. I provide my email or telephone number, and my order number

3. I select the item(s) I wish to return

4. I validate my request

5. I receive an email with my return label

Each returned product will be checked by Castafiore experts. The refund will be validated once the condition and conformity of the jewelry are proven.

Castafiore postal boxes are recyclable and reusable for your returns.

The certificate of authenticity is sent by email between 15 and 20 days after the order , once the legal withdrawal period has expired.

The certificate of authenticity is issued and signed by our Castafiore experts, with a unique reference number, ensuring traceability and authenticity.

You have the opportunity to sell your hidden treasures with Castafiore, and we are here to help you. Don't hesitate to contact us for more information or to fill out our form for an appraisal of your jewelry.