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Delivery and returns
Deliveries:
The Buyer has the choice between several delivery methods:
- Home delivery by courier only for Orders delivered within Paris.
- Home delivery by La Poste Colissimo and DHL for Orders delivered worldwide, in order to provide you with the best service.
All packages are insured at declared value.
When your order is shipped, you will receive an email indicating your Colissimo or DHL tracking number. Using this number, you will be able to track your order directly by connecting to the website of our carriers, La Poste Colissimo or DHL, with whom we have made specific agreements concerning the nature of the items and deadline commitments.
Returns:
You can return your order within 14 days after receipt of the package, provided that the product has not been worn and that the jewelry has its original packaging (label, plastic and pouch).
For any return request, please contact our customer service: contact@castafiore.fr
Have a question? Contact us directly.
Contact us at +33(0)608130158 or fill in the fields below.
Authentication & Certification
Charlotte Rey and Anne Borde help individuals who ask themselves a thousand questions when selling their jewelry(s). How much is it worth on the market? Is it solid gold or gold plated? How to identify stones? And, after all, what if it came from a prestigious house?
With the jewel in hand, the founders of Castafiore determine the nature of the materials, the weight of the gold, the carats of the stones, etc. They are also looking for the trace of a hallmark, a sign of a possible renowned jeweler.
This expertise then gives rise to a digital certificate of authenticity registered in the Blockchain (GoodsID), in other words traceable and unfalsifiable; it will accompany the jewel throughout its existence, over the course of its owners.
The size indicated was provided by the seller. This is the size that appears on the item. We suggest the following sizes:
ANNE BORDE
Anne Borde worked for 30 years in the world of auctioneers and auctions, notably in Drouot. She has inventoried countless collections and estates; she had thousands of objects in her hands which she examined from every angle. His sharp eye misses no nugget.
